Passengers with Disabilities
We operate entirely on dirt/gravel roads in a remote area with limited access to supplies and electricity, but we strive to make accommodations for our passengers with disabilities so that they may continue to access the wonders of this valley. So that we may best accommodate you, we request that persons who will be traveling with mobility devices or require special transportation assistance, please call us at least 1 day prior to your arrival. We will make every effort to accommodate passengers at the same schedule times as other passengers and we do not require additional fees for transporting mobility aids.
Drivers are not responsible for taking care of a passenger’s personal needs or acting as their escorts. If this level of assistance is needed, an escort should accompany the passenger. All PA/escorts are responsible for the care of the passenger they are with, including loading and unloading at stops when required, and as such will be required to travel at the same time as the passenger with a disability.
Although we no longer allow pets on our vans, service animals may accompany individuals with disabilities in the vehicle. The DOT ADA regulations define a service animal as any individual animal trained to work or perform tasks for an individual with a disability, including but not limited to guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. Emotional support animals do not fall under these regulations and will not be permitted to board our vans. Service animals must behave appropriately and remain under the owner’s control. Service animals are not allowed on the seats and must remain in the owner’s lap or under their feet. Owners are responsible for any damage or soiling caused by their service animal. Owners may be asked to remove their service animal if it is not under the owner’s control or poses a direct threat to the health and safety of other passengers or our employees.
Wrangell Mountain Transport operates its shuttle services without regard to race, color, or national origin in accordance with Title VI of the 1964 Civil Rights Act. Any person who believes that she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with our company. Please, contact us for the complaints procedures and form. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please, contact us at 907-554-4492 or firstname.lastname@example.org